Citizen's Charter
A Citizen's Charter is a document that accurately describes the services that citizens should receive from government offices, the procedures for receiving them, the time limits, and the complaint redressal mechanisms. It helps to ensure transparency and efficiency in the administration and to provide services in a timely manner.
The main objectives of the Citizen's Charter:
Transparency: Awareness about the rights to receive services.
Timely service: Providing services within the specified time.
Accountability: Increasing the responsibility of officials in providing services.